Useful Information in the event of Death

What to do when someone dies:

Contact their GP if death occurs at home.

Contact Police if death was unexpected Emergency: dial 999 or dial 101 for non-emergency.

Contact Hospital if death occurs there.


Countess of Chester Hospital bereavement Office: 01244 365 110

Countess of Chester Hospice 01244 364 543

Ellesmere Port Hospital 01244 362 982

Hospice of the Good Shepherd 01244 851 091.

Cheshire Coroner 01925 442 473 / 442 474


Following every death:

Collect Medical certificate of cause of death from either their GP, Hospital or Coroner depending on who is dealing with the matter. You need this to register the death.


Registering the Death:

This must be done within 5 working days unless it has been reported to the Coroner.

Telephone to book an appointment.

Chester Register Office: 01244 972668

Goldsmith House, Goss St. Chester CH12BG

For Ellesmere Port, Northwich and Winsford residents ring the Chester office to make an appointment to attend your local office.


Registrar will give you:

A certificate of Burial or Cremation to give to your Funeral Director.

A certificate of Registration of Death Form BD8 to hand to Social Security Office.

The Death Certificate.

The Registrar will also help you to notify other government agencies needing to be informed of the recent death by using their ‘tell us once’ facility. Government agencies will then work out final payments of benefits for the person who’s died (including the State Pension) and tax credits; amend Income Tax; National Insurance and Council Tax; Cancel the passport and/or driving licence; make arrangements about council housing and Blue Badge schemes; make sure the person’s name is removed from the electoral register (also known as the electoral roll).


Will Queries and Probate

Liverpool District Probate Registry 0151 236 8264.

Probate Forms

The Independent Order of Oddfellows publishes an annual survey of funeral costs to get an average price for your area: 08000281810


Citizens Advice Bureau Chester 0844 826 9690

Citizens Advice Bureau Ellesmere Port 0844 111 444

Age Concern Chester 01244 401500

Macmillan Support 01244 364948

Reflect Children’s and young People’s Counselling Service 01244 851 104

The Bereavement Project Hospice of the good shepherd 01244 853 193

Mollington Drop-In for the Bereaved 01244 853 193


National Organisations that may be able to help.

The Samaritans 01244 377999

Cruse Bereavement Care Young people bereavement help 0208 9399 530/ 0844 4779 400

Lesbian and Gay Bereavement Project 0208 455 8894

National Association of Widows 0845 8382 261

Roadpeace bereavement through road traffic accidents 0845 4500 355

Support after Murder and Manslaughter SAMM 0845 872 3440

Survivors of Bereavement by Suicide SOBS 0844 561 6855

The Compassionate Friends support after the death of a child 0845 123 2304

Terence Higgins Trust help for deaths caused by AIDS/HIV 02078 121 600

The Way Foundation Bereavement support for young men and women 0300 0124 929

Winston’s Wish childhood bereavement support 0845 203 0405